Frequently Asked Questions

Here are some frequently asked questions (FAQs) for computer or laptop repair services:

1. How long will the repair take?

The duration of repair depends on the nature of the issue. Simple repairs like software installations or minor hardware replacements may take a few hours, while more complex issues like motherboard repair could take several days.

2. Do you offer a warranty on repairs?

Yes, we offer a warranty on both labor and parts. The length of the warranty will depend on the type of repair and the parts used.

3. How much will the repair cost?

The cost varies based on the type of issue, required parts, and labor. We provide an estimate after diagnosing the problem.

4. Do I need to back up my data before repair?

While we take every precaution, we recommend backing up your important data before bringing in your device for repair, just in case.

5. What if my computer/laptop can’t be repaired?

If the device is beyond repair, we will let you know and offer advice on alternatives, such as data recovery or system replacement.

6. Can I bring my own replacement parts?

Yes, you can bring your own parts. However, we cannot offer a warranty on parts provided by customers.

7. Will I lose my data during the repair?

Data loss is uncommon but possible, especially if the issue is related to the hard drive. We will inform you if your data is at risk and offer data recovery services if needed.

8. Do you fix both hardware and software issues?

Yes, we handle both hardware (screen, keyboard, motherboard) and software (virus removal, operating system errors, etc.) repairs.

9. Can you repair all brands of computers/laptops?

We repair most major brands, including Dell, HP, Lenovo, Acer, Asus, and Apple. However, some specialty brands may require additional time for parts sourcing.

10. Do you offer on-site repair services?

Yes, we offer on-site repair for certain types of issues like networking or basic diagnostics. More complex repairs may need to be handled in our workshop.

11. Do you offer remote support?

Yes, for certain software-related issues, we offer remote support, allowing us to diagnose and fix problems without the need for an in-person visit.

12. Is there a diagnosis fee?

We typically charge a small fee for diagnostics, but this may be waived if you proceed with the repair.

13. What should I do if my laptop is overheating?

Overheating can be caused by dust, faulty fans, or blocked vents. Bring your laptop in for cleaning or fan replacement to prevent further damage.

14. What payment methods do you accept?

We accept cash, credit/debit cards, and online payments. Some locations may also offer installment options for larger repair costs.

15. Can you recover data from a damaged hard drive?

Yes, we offer data recovery services. However, success depends on the extent of damage to the drive.

These FAQs cover a range of common concerns and can be tailored based on your specific repair service policies.